Terms & Conditions

Website Terms and Conditions of Sale

Please read the following terms and conditions carefully, they contain important information about your rights and obligations as a customer of More Control UK Ltd. More Control UK Limited will be hereinafter referred to as "More Control UK Limited" or "More Control UK" or "We" or "Us"

1. Introduction

  1. Before using the web site operated by More Control UK Limited of 21 Drakes Mews, Crownhill Industrial Estate, Milton Keynes MK8 0ER
  2. In particular, we draw your attention to clauses 8 (Applicability of online materials) and 12 (Liability). By clicking on the "I Accept" button at the bottom of these terms and conditions you agree to be legally bound by these terms and conditions as they may be modified, and the modifications posted on our web site from time to time.
  3. Without prejudice to the above, by using or accessing our web site, you agree to be legally bound by the terms and conditions of use herein, as they apply to your use of or access to our web site.
  4. If you do not wish to be bound by these terms and conditions then you may not use our web site to purchase.

2. Nature of our web site

  1. Our web site is a place for you to select and order automation products, hereinafter called "the "Products". Our web site describes the Products in more detail.
  2. Please note that the contents of our web site are aimed at users aged 18 and above, and you must be over 18 years to purchase the Products, using the payment method displayed on our web site.

3. Buying products on our web site

  1. To order a product you will need to follow the ordering procedures set out on our order page. Details of our prices for the Products and the procedures for payment and delivery are displayed on our web site.
  2. Any times or dates stated on our web site for delivery are estimates only." More Control UK will make all reasonable effort to deliver goods within the time specified, but does not accept liability for any failure to deliver within that time."
  3. You must pay by credit or debit card at the time of order, unless you have contacted the Directors of More Control UK to arrange an account or any alternative method of payment or payments such as cheque or Siemans Finance. The price of any Product is the price in force at the date and time of your order. We may change the price of any Product before you place an order. We try to ensure that our prices displayed on our web site are accurate but the price on your order will need to be validated by us as part of the acceptance procedure (see clause 3.4 below). We will inform you if the Product's correct price is higher than that stated in your order and you may cancel the order and decide whether or not to order the Product at the corrected price.
  4. More Control UK is entitled to refuse any order placed by you. You will receive an initial confirmatory e-mail acknowledging receipt of your order. If your order is accepted, we will confirm acceptance to you by e-mail, hereinafter called "Confirmation" to the e-mail address you have given us on ordering. The order will then be fulfilled by the date set out in the Confirmation or, if the Confirmation does not contain such a date, within 10 working days of the confirmation.
  5. You undertake that all details you provide to us for the purpose of purchasing goods or services which may be offered by us on our web site will be correct, that the credit or debit card, or any electronic cash, which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any goods or services. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services.

4. Returns

  1. You may return any Products you have purchased if there is a manufacturing fault, and receive a full refund. Alternatively we will collect and replace your product at our cost.
  2. To return the products you must notify us in writing or other durable medium (including e-mail) within 2 working days. If you choose the refund option, More Control UK, will, as soon as practicable, make a full refund, but in any event within 30 days. While our products are in your possession, you must keep them from any damage that is not part of the original manufacturing problem. If products are damaged whilst in your possession, no refund will be made. In returning faulty products you must use the original packaging or if damaged in opening, a packaging of a suitable quality to avoid any damage being caused by the carrier in "normal" transit back to More Control UK Limited. In addition if:
    1. The Product delivered is not what you ordered (including any Substitute Products), or does not correspond with its description, or
    2. The Product delivered is not of a satisfactory quality. More Control UK will, at its discretion, deliver to you a replacement Product or refund to you the price paid.
  3. If you have any complaints, you should direct them to us via e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or by post to 21 Drakes Mews, Crownhill Industrial Estate, Milton Keynes MK8 0ER.

4. Repairs

  1. For all items sold via More Control UK Ltd, we shall endeavour to provide a comprehensive repair service (where applicable)
  2. For each item which is submitted, our repair service will classify products into 3 categories: Repairable, Non Repairable & No Fault Found.
  3. For the cost of repair, costs are based upon the value of each item submitted & the product repair classification. If the products are deemed as Non Repairable or No Fault Found, customers will only be charged for the carriage + inspection costs of repair.
  4. Quotations made on suggested repair time is without transportation time
  5. Repaired products receive a 1 year warranty on any replaced or repaired components, valid from the repair date. For each product repaired, a standard repair report is submitted outlining work done and key product faults. On request an extensive repair report or detailed analysis can be supplied.

6. Modifications to web site

1. We reserve the right to alter, suspend or discontinue any aspect of our web site or the content or services available through it, including your access to it. Unless explicitly stated any new features including the sale of new Products shall be subject to these terms and conditions.

7. Information you provide

1. Any information you provide to us, for example during any registration or ordering process, shall be referred to in these terms and conditions as "Personal Information". 2. You must ensure that the Personal Information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. For more information about how we deal with your Personal Information, please read clause 13. 3. If you would like to review or modify any part of your Personal Information then you should e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it..

8. Security

1. You are solely responsible in all respects for all use of and for protecting the confidentiality of any username and password that may be given to you or selected by you for use on our web site. You may not share these with or transfer them to any third parties. You must notify More Control UK immediately of any unauthorised use of them or any other breach of security regarding our web site that comes to your attention.

9. Applicability of online materials

  1. Unless otherwise specified the materials published on our web site are presented solely for business usage.
  2. Our web site is controlled and operated by us from our offices in Milton Keynes, UK. You assume total responsibility and risk for your use of our web site and use of all information contained within it.
  3. We have used our best endeavours to ensure that our web site complies with English law. However, we make no representations that the materials on our web site are appropriate or available for use in locations outside the United Kingdom.

10. Copyright and TRADEMARKS

  1. The contents of our web site are protected by international copyright laws and other intellectual property rights. The owner of these rights is More Control UK or other. All product and Business Names and logos mentioned in our web site are the trade marks, service marks or trading names of their respective owners, including us.

11. Linked sites

  1. More Control UK makes no representations whatsoever about any other web sites which you may access through our web site or which may link to our web site. When you access any other web site you understand that it is independent from More Control UK and that we have no control over the content or availability of that web site. In addition, a link to any other site does not mean that More Control UK endorses or accepts any responsibility for the content, or the use of, such a web site and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other web site or resource. Any concerns regarding any external link should be directed to its web site administrator or web master.

12. Availability of our web site

  1. We will try to make our web site available but cannot guarantee that our web site will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our web site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, web site, router or any other internet connected device.

13. Liability

  1. We promise that for any Product you purchase from our web site:
    1. We have the right to sell the Product to you;
    2. The Product will correspond with the description we have given to you; and
    3. The Product will be of satisfactory quality.
  2. We exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to the Products, our web site or any information or service provided through our web site.
  3. We will do our best to ensure that all materials and information published on our web site are accurate, but please note that all materials and information on our web site are provided on an "as is" basis.
  4. In relation to the purchase of Products, we accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business (whether direct or indirect), however caused, even if foreseeable. In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our web site or its contents other than as a direct result of purchasing Products, we accept no liability for this loss or damage (except where we have been negligent) whether due to inaccuracy, error, omission or any other cause and whether on the part of More Control UK or our servants, agents or any other person.
  5. If we are liable to you for any reason, our liability will be limited to the amount paid by you for the Product concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence.
  6. You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our web site and is compatible with our web site. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our web site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output
  7. You agree not to modify in any way the Products supplied. Any such modification may invalidate the manufacturer"s warranty.
  8. The limitations and exclusions in this clause do not affect your non-excludable statutory rights and only apply to the extent permitted by applicable law.

14. Privacy Policy

  1. Your privacy is important to you and equally important to us. Our policy is only to use the Personal Information you supply to us to enhance your experience of the More Control UK web site. You will supply Personal Information to us when you:
    1. Register as a More Control UK member
    2. Place an order
    3. Contact us by e-mail, post or otherwise
  2. We need your Personal Information and will use it to:
    1. Process and fulfil your orders
    2. Notify you of your order status
    3. Carry out internal administration and analysis
  3. We can also use that information to enhance your visit to More Control UK by:
    1. Telling you about new product ranges and special offers
    2. Informing you of changes to the More Control UK site
  4. If however you would prefer us not to get in touch, please let us know by contacting us on This email address is being protected from spambots. You need JavaScript enabled to view it.. As part of our Privacy Policy, More Control UK will not sell, rent or trade your Personal Information to any other person or organisation. We may have to disclose your Personal Information to necessary third-party service providers to enable us to fulfil your order and process your payment. You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address, to the extent reasonably necessary to provide the services which are available through our web site by us or our sub-contractors. Your Personal Information may also be disclosed if we need to obtain professional advice or occasionally to credit reference agencies or fraud prevention registers.
  5. By providing us with your Personal Information, you consent to us (and where relevant our affiliates and trusted partners) using (including collecting, storing and processing) the Personal Information you provide to More Control UK as set out in this Privacy Policy. We will of course inform you of any changes to our policy and you will have the opportunity to opt out of those changes, which affect you. More Control UK follows strict security procedures to ensure proper storage and careful disclosure of information in order that nothing improper happens to your Personal Information. If you require further advice about our Privacy Policy or any aspect of More Control UK we can be contacted by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. or by post at More Control UK 21 Drakes Mews Crownhil Industrial Estate Milton Keynes MK8 0ER.
  6. If our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
  7. We use cookies (defined below) on our website to enhance your visit. If you do not wish to accept cookies your web-browser should be configured to notify you and/or reject cookies.
  8. "Cookies" means a system whereby a message is given to your web browser by our web server. This message is stored by your browser in a text file called [your name]@Your Domain.txt. Each time the browser requests a page from the server, this message is sent back. A cookie?s main objective is to identify users and personalise their visit by customising web pages for them, for example by welcoming them by name next time they visit the same site.

15. General

  1. We may assign novate or subcontract any or all of our rights and obligations under these terms and conditions at any time.
  2. We may alter these terms and conditions from time to time and post the new version on our web site, following which all use of our web site will be governed by that version. You must check the terms and conditions on the web site regularly.
  3. These terms and conditions together with any order form and payment method instructions, if any, are the whole agreement between you and More Control UK. You acknowledge that you have not entered into this agreement in reliance upon any warranty or representation made by More Control UK or any other person and you waive any rights to damages/rescission you may have for misrepresentation (other than a fraudulent misrepresentation) that is not contained in the terms and conditions, order form and payment method instructions.
  4. If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other terms and conditions and shall be deemed to be deleted from them.
  5. These terms and conditions and your use of our web site are governed by English law and you submit to the exclusive jurisdiction of the English courts.
  6. Neither you nor More Control UK will be held liable for any failure to perform any obligation to the other due to causes beyond your or More Control UK"s respective reasonable control.
  7. Failure by either party to exercise any right or remedy under this agreement does not constitute a waiver of that right or remedy.

16. Notices

  1. All notices shall be given:
  2. To us via e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. or
  3. To you at either the e-mail or postal address you provide during any ordering process. Notice will be deemed received when an e-mail is received in full (or else on the next business day if it is received on a weekend or a public holiday in the place of receipt) or 3 days after the date of posting.

Office Address 

21 Drakes Mews
Crownhill Industrial Estate
Milton Keynes

Tel: 0345 00 00 400

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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